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Job Candidate Satisfaction Surveys

October 23, 2003
Related Topics: Latest News
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These surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.

There are three separate surveys.

First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.

Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.

Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.

These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.


CANDIDATE SURVEY (No Offer)

YOUR FEEDBACK IS IMPORTANT TO US!

We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

 What prompted your application to Company X? (select all that apply)

Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

Total number of interviewers that you met with:

1-4 5-7 7-10 >10

How many times did you come to Company X to interview

1 2 3 4 >5

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do...
...With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the overall interview process?
I would consider a future opportunity with Company X 1 2 3 4 5 NA
Company X’s interview process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s interview process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________


CANDIDATE SURVEY (Accept)

CONGRATULATIONS! YOU’VE MADE A GREAT CAREER DECISION TO JOIN COMPANY X!

We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

 What prompted your application to Company X? (select all that apply)

Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

Which of these resources were helpful to you during the hiring process?
(select all that apply)

Company X’s job page Company X annual report Company X lobby displays
Friends at Company X Company X CD ROM Campus info session
Company X employees

Total number of interviewers that you met with:

1-4 5-7 7-10 >10

How many times did you come to Company X to interview

1 2 3 4 >4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do...
...With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2 3 4 5 NA
I was provided with a good overview of Company X's relocation package 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the overall Recruitment process?
Company X’s recruitment process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s recruitment process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

  We'd also like to know a little bit more about your decision to join company X...

What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

Did you turn down competing offers from other companies to join Company X?

If you answered yes, where were your other offers?

 

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________


CANDIDATE SURVEY (Decline)

Recently you were offered a position with Company X which you declined. Naturally, we were disappointed that you chose not to join us, but we respect your decision and hope you will consider Company X again should your situation change. You can help us improve our recruiting process if you’d answer this brief survey about your experience at Company X. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the recruitment process.

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

 What prompted your application to Company X? (select all that apply)

Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

 

What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

 

Total number of interviewers that you met with:

1-4 5-7 7-10 >10

How many times did you come to Company X to interview

1 2 3 4 >4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do...
...With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2 3 4 5 NA
I was provided with a good overview of Company X's relocation package 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

How did we do...
...With the overall Recruitment process?
Company X’s recruitment process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s recruitment process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 

 

WE’D ALSO LIKE TO KNOW A LITTLE BIT MORE ABOUT YOUR CAREER DECISION

What were your primary reasons for declining Company X’s offer? (select all that apply)
Compensation too low Not enough stock options Not the right benefit offerings
Company culture didn’t fit my style Didn’t like the hiring manager Didn’t like the interview team
Job responsibilities not challenging Commute too long Telecommuting not available
Limited advancement potential Job title Do not want to relocate
Relocation package insufficient Too much job travel Better offer elsewhere
Other    

Did you accept a counteroffer from your current employer? Yes No
If you answered YES, what did your current employer do or say that was ultimately persuasive?

 

Did you accept another company's offer? Yes No
If you answered yes, why did you accept the other company's offer? (select all that apply)
Compensation Benefits Stock options
Company culture Commute Hours/Telecommuting
Start-up opportunity Work with friends Work with prior manager
Job responsibilities Advancement potential Location
Job title Travel opportunities Skills fit
Other    

 

Would you consider a future opportunity with Company X? Yes No

Do you have any other thoughts or advice that you think we might not always hear from candidates who decline our offers of employment?

 

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________

SOURCE: Jeremy Eskenazi, Riviera Advisors, Inc., www.rivieraadvisors.com
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