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Language Means Business: Safety

Although miscommunications and misunderstandings in some contexts can lead to lost revenue opportunities, in other situations they can be deadly. The Occupational Safety and Health Administration (OSHA) has estimated that 25 percent of job-site accidents can be attributed to language barriers. Foreign-born Hispanic workers are at significantly higher risk than native-born Hispanic workers (who tend to have a better grasp of English). This white paper examines how language training can equip frontline staff, managers, and supervisors with the critical communication skills needed to minimize workplace injuries, and reduce costs related to turnover, training, and compliance violations.

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