Education can avert a variety of problems, including managers who make policy changes without considering accommodation needs, supervisors who fail to understand the benefits of accommodations (and therefore don't think about them), and co-workers who resent what they perceive to be special treatment. Additionally, education helps ensure that employees know they can request accommodations when needed, before productivity suffers.
Whether it is one person, an accommodations team or managers/supervisors, you must clearly designate the responsibility for processing accommodation requests. Let all employees know where that responsibility lies.
Occasionally, the employee will know what type of accommodation is effective and will make a specific request. Often, however, the employee knows only that there is a problem, but not the solution. In such cases, employers need to make effective decisions about accommodations.
The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
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