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How Do We Develop Key Performance Indicators?

July 10, 2013
Related Topics: Skills Testing and Assessment, Performance Management, Performance Appraisals, Dear Workforce
I lead the HR department of a company with between 30 and 40 employees. Due to our size, we in HR are generalists whose job duties include training, compensation and recruitment. We don't have specialized roles, but I have been asked to develop key performance indicators, or KPIs, for our employees in sales and accounting. This is the first time I've tackled this subject. Any advice on how I should start? —Lost in Limbo, finance/insurance/real estate, Cairo, Egypt
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