2012 Game Changer: Tia Benjamin

Director, North America & global software talent acquisition, Pitney Bowes Inc., Stamford, Connecticut

November 29, 2012

Tia Benjamin takes nothing for granted and believes in giving back. In addition to revamping Pitney Bowes Inc.'s global recruiting efforts, Benjamin mentored a young intern who was recently hired, volunteers for a civic project to restore green space in low-income communities and raises money for her high school alma mater, an all-girls academy.

"I'm very invested in empowering women to take on the world," says Benjamin, 31, who received her high school diploma from Miss Porter's School in Connecticut and got her bachelor's degree in industrial and labor relations from Cornell University.

Benjamin has accomplished much since she joined the manufacturer of mail and document management systems in 2010, according to her mentor Elease Wright, a human resources executive at insurer Aetna Inc. Benjamin's biggest achievement so far at Pitney Bowes has been centralizing the recruiting function, which saved Pitney Bowes about $1 million, Wright says.

"I'm responsible for talent acquisition," Benjamin says. "I lead 40 recruiters for midmanager and below and fill about 6,000 positions annually. This year we centralized all recruiting under me. We've been building new capabilities, venturing into digital and software roles, and been more aggressively recruiting. It's a transformation."

Part of the company's recruiting challenge is attracting employees with technical backgrounds as it moves toward digital and electronic communications.

"We're strong in engineering, but our business has moved to the digital and software space," she says. "We're competing with companies like Foursquare and LivingSocial that are branded as cooler and more popular."

But it's that kind of challenge that Benjamin says she thrives on.

"I'm a fixer," she says. "I like to tinker with things. It's exciting to look at our recruiting efforts and find ways to shape HR differently."

Rita Pyrillis is Workforce's senior writer. Comment below or email

Workforce Management, December 2012, p. 23 -- Subscribe Now!