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Buyers Seek Metrics on Service Quality

April 12, 2007
Related Topics: Service, Outsourcing, Workforce Planning
Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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