October 1, 2014
I have a highly motivated worker who helps other people out whenever he can. He often contributes in ways that go well beyond his job description, simply because he possesses broad knowledge and experience. On certain occasions, however, the very people whom he has helped wind up taking credit from management for solving the problem, without duly giving him credit. I’m concerned this may be a growing problem in our organization and could lead valuable contributors to defect. How could we act swiftly to address this situation?