<i>Dear Workforce</i> How Do We Effectively Measure the Impact of Training and Development?
August 16, 2011
Dear Keeping Score: Keep in mind that measurement of training effects is a sociological challenge, even under the best conditions and the most generous budgets. Hospitals have a huge training challenge: from doctors and other medical specialists with continuing-education requirements to entry-level jobs such as food service. The key to progress and credibility are to keep the measurements practical, and set realistic expectations for them. Your program will sell itself better if you start with clear, modest, reliable measurements, and grow from there on a priority basis. My one biggest and best recommendation: anyone in a medical field would do well to read The Checklist Manifesto, by Atul Gawande. The book is widely acknowledged for getting to the crux of failure modes in many modern settings—especially, in complex delivery systems such as a hospital. To support your hospital's goal of becoming a "learning organization," appoint an internal champion to develop procedures and methods that are linked to training and reflect this significant paradigm shift. Johns Hopkins dropped its IV line infection rate from 11 percent to zero in a year, saving eight lives, 43 infections and $2 million. The stories go on from there. If you are just getting started, forging a link between methods, training and results could produce other significant benefits for your organization. And wouldn't it be great to be able to say it all started in, and sustained by, your training department? SOURCE:Harold Fethe, organizational consultant, St. Augustine, Florida LEARN MORE:Here is one interesting tool for possibly evaluating your training. Workforce Management Online, August 2011 -- Register Now! The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.