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Retention Gurus Say Their Business Case Is Stronger Than Ever

October 21, 2004
Related Topics: Retention, Featured Article, Recruitment, Staffing Management
Bill Catlette and Richard Hadden have argued that during the 1980s and 1990s, the companies with the best retention practices outperformed the Dow, the NASDAQ and the S&P 500. In a new interview, the two discuss what’s happened to star performers such as Chick-fil-A; how companies confuse recruiting and retention; and a tech giant that is serious about training, even in a down economy.
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