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Retention Gurus Say Their Business Case Is Stronger Than Ever

October 21, 2004
Related Topics: Retention, Featured Article, Recruitment, Staffing Management
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Bill Catlette and Richard Hadden have argued that during the 1980s and 1990s, the companies with the best retention practices outperformed the Dow, the NASDAQ and the S&P 500. In a new interview, the two discuss what’s happened to star performers such as Chick-fil-A; how companies confuse recruiting and retention; and a tech giant that is serious about training, even in a down economy.
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