The Fallacy of ‘If They Understand, They Will Do’
If the "understanding equals doing" equation were accurate, everyone who understood that they should eat healthier and work out would be in great shape.
We know what it takes to get in shape; we just don’t do it. I think it was California Gov. Arnold Schwarzenegger who wisely noted, "Nobody ever got muscles by watching me lift the weights!"
Understanding is easy
Companies have invested millions of dollars to develop profiles that describe the desired behavior for leaders of the future. I have probably reviewed a hundred such profiles. I have helped write about 70 of them. Most make a lot of sense.
They usually suggest that leaders should have integrity, focus on customer service, deliver quality products, develop great people and encourage innovation. Some profiles are organized around values and others around competencies.
Most say about the same thing, but in a language that fits their corporate culture. Most corporations know what their leaders should do, and they effectively communicate this message.
Leaders who are not working for a company that describes desired leadership behavior can read books on the topic. One of my books, Global Leadership: The Next Generation (with Cathy Greenberg, Alastair Robertson and Maya Hu-Chan), describes research findings involving more than 200 specially selected high-potential leaders from 120 global organizations. This book, like others of its type, paints a clear picture of desired behavior for future leaders.
Jim Kouzes and Barry Posner, Jack Zenger and Joe Folkman, the Center for Creative Leadership, Personnel Decisions Inc. and several others have written books on this topic. My guess is that any leader whose behavior approximates the behavior described in any of these books will be viewed as an outstanding role model. Anyone who reads these books can understand what to do.
Talking the talk
I recently had the privilege of working with the CEO and more than 2,000 leaders of one of the world’s most admired companies. The company had developed a well-thought-out profile of desired leadership behaviors.
Leaders in the company received 360-degree feedback to help them understand how their actual behavior was seen as matching this desired profile. All were trained to respond to co-workers using a simple follow-up process.
At the end of the training, leaders were asked in a confidential survey if they were going to do what was taught in the program. Almost 100 percent said they understood and saw the value of what was being taught. Almost all vowed they were going to follow up with their co-workers, work on their areas for improvement and get better.
A year later, the same leaders and their colleagues were surveyed to see what actually happened. Many of the leaders (about two-thirds of the total group) actually did what they committed to do and, as a group, were seen as becoming much more effective.
Some leaders, however, did absolutely nothing as a result of receiving feedback and attending training, and as a group they were seen as improving no more than can be attributed to random chance. The training that they attended produced no more change than staying home and watching sitcoms.
Howard Morgan and I published an article titled "Leadership Is a Contact Sport" in the fall 2004 issue of Strategy+Business that involved more than 86,000 respondents from eight major corporations. Just like the 2,000 leaders mentioned above, every leader in our study received feedback.
They were all given simple instructions on how to follow up with co-workers and how to become more effective. Our results showed there was no correlation between understanding and doing. The leaders who did absolutely nothing understood what to do as well as the leaders who actually executed on their improvement plans.
Amazingly, the leaders who did nothing rated the value of the programs just as highly as the leaders who executed. The did-nothings not only understood what to do, but they also saw the value in doing it.
Throughout my career, I have had the opportunity to interview hundreds of leaders in the did-nothing category. I always ask them why they didn’t do what they said they would do after their leadership development programs. Their answers never have anything to do with ethics or integrity. In spite of some terrible recent examples of ethics violations, most leaders I meet are highly ethical people. They are not liars or phonies. They truly believed that they should change and that this was the right thing to do.
Their answers never have anything to do with a lack of intelligence or understanding. These are very bright people. They not only saw the value in what they committed to do, but they also understood what to do and how to do it.
Our research paints a compelling picture. People don’t get better because they go to programs. They don’t get better because they listen to motivational speeches. They only get better if they pick something important to improve, involve the people around them and follow up in a disciplined way. Long-term change in leadership effectiveness takes time, follow-up and discipline, not just understanding.
One of the most annoying aspects of the American culture is our love for slogans, buzzwords and the "program of the year." I asked one of my clients, "How much money has your company wasted on ‘the program of the year?’ "
He laughed and said, "Tens of millions of dollars."
I then asked, "How much money has your company spent on disciplined follow-up to ensure that leaders actually do what they are being taught?"
He sadly noted, "Tens of dollars."
Why didn’t these leaders do what they said they were going to do? Why in life don’t we often do what we know we should do? The answer to this question can be described by a dream I have had for years.
It goes like this:
You know, I am incredibly busy right now. In fact, I feel about as busy today as I have ever felt in my life. To be honest, I feel overcommitted. To be real honest, given what is going on at work and at home, sometimes my life seems out of control.
But our company is working on some very unique and special challenges right now. I think that the worst of this will be over in four or five months. After that, I think I will take a couple of weeks and begin working on my leadership development. I think I will get organized, get caught up and spend some time with my family. I may even start my healthy lifestyle program. After that, everything will be different. Then it won’t be crazy anymore!
Have you ever had a dream that vaguely resembles this? Most of the leaders I work with have had it. Many have dreamed it on a daily basis for years.
I learned a hard lesson trying to help real leaders change real behavior in the real world. There is no "couple of weeks." Sanity does not prevail. Look at the trend line. There is an outstanding chance that tomorrow is going to be even crazier than today!
Why don’t we do what we know we should? We are waiting to get to it. We are waiting until life isn’t crazy. We are waiting for a time that will probably never happen.
I have a suggestion for leaders. Ask yourself a very hard question: "As a leader, what am I willing to change now?" Then just change it. Keep it simple.
Develop a disciplined plan and stick to it. Realize there is a huge gap between "I understood it" and "I did it." Get help if you need it. Don’t be embarrassed. If you could have done it with no assistance, you probably would have done it by now.
Make someday happen now
Here is my suggestion to corporations: Realize there is a huge gap between understanding and doing. Don’t flood your leaders with too much information. Realize how busy they are. Don’t confuse simple with easy. Don’t count on programs, slogans or motivational speeches to produce real change.
Don’t kid yourself by thinking that you can "check the box" after a couple of days of training and your people will be better leaders. Be prepared to give leaders the help they need with ongoing follow-up, support and encouragement.
It’s not easy, but it’s worth the effort.