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Why Customer Satisfaction Starts with HR

There's convincing evidence that HR drives customer satisfaction—and corporate revenues - by careful attention to who is hired, how they are trained, how they are coached, and how they are treated on the job.

August 8, 2002
Related Topics: Behavioral Training, Basic Skills Training
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There's convincing evidence that HR drives customer satisfaction—and corporate revenues - by careful attention to who is hired, how they are trained, how they are coached, and how they are treated on the job.
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