More than a decade ago, The Gallup Organization began creating a feedback system for employers that would identify and measure elements of worker engagement most tied to the bottom line--things such as sales growth, productivity and customer loyalty.
After hundreds of focus groups and thousands of interviews with employees in a variety of industries, Gallup came up with the Q12, a 12-question survey that identifies strong feelings of employee engagement. Results from the survey show a strong correlation between high scores and superior job performance. Here is a link to those 12 questions:
Here is a link to Gallup:
From Workforce.com, the Top 15 Ways to Engage Your Workforce:
Also from Workforce.com, Employers Seek More Satisfaction With an Engaged Workforce: