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Reality Check at NiSource

February 21, 2008
Related Topics: Outsourcing, Labor Relations, Workforce Planning
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In June 2005, when NiSource signed a 10-year, $1.6 billion contract to shift HR, IT, procurement, and finance and accounting to IBM, the deal was heralded as an example of a new breed of outsourcing. But for NiSource, at least, the future didn’t turn out quite as planned.
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