Senior citizens may soon be serving Teriyaki McBurgers, Chicken Tatsutas and
Big Macs alongside the 20-somethings behind the counter at McDonald’s
restaurants in Japan.
McDonald’s Japan announced recently that it would abolish its policy of
forced retirement at 60 for its company-owned restaurants. That change complies
with Japanese legislation that took effect in April, but the company says that’s
not why it is instituting it.
"Basically this decision comes from the understanding that work opportunities
should be provided to employees who have ability, physical energy and drive,
regardless of age," spokesman Ryosuke Tsuji says. "We should forget about age."
The policy change allows qualified employees to go on working for the
corporate office or in one of its 2,800 restaurants. The change will have little
immediate impact on company culture. The average age of workers at McDonald’s
Japan is 33, and only five employees are older than 55. Further, the company’s
1,000 Japanese franchisees have not abolished the mandatory retirement age.
Japan’s recent law calls for companies to let people work longer because the
age at which retirees become eligible for pension benefits is being raised. The
legislation is intended to add tax revenue to save the country’s pension system
and, perhaps more importantly, fill a labor shortage created by a zero growth
rate in the population.
Companies can comply with the retirement law in three ways. They can raise
the retirement age to a minimum of 62, or, like McDonald’s Japan, can abolish
the forced retirement age in effect at most employers. Companies that pay
employees based on performance, not seniority, are more likely to abolish
mandatory retirement ages, according to Nhattan Nguyen, a senior consultant for
Mercer Human Resource Consulting in Tokyo.
Most Japanese companies, however, do base pay on seniority, as well as team
performance. A third way offered by the bill will be less expensive for
companies: rehire employees who are set to retire or who have recently been
forced to retire.
Employees at banking groups Mitsubishi UFJ Financial Group and Sumitomo
Mitsui Financial Group will resign at age 60, then sign re-employment contracts
on an annual basis until they are 65, the new mandatory retirement age at the
company.
Since most companies pay based on seniority, they will likely choose the
third option to comply with the law and fill the labor shortage, says Ames
Gross, president of Pacific Bridge, a recruiter for the Asian market.
Gross says that in Japan, many companies are hiring people on a temporary
basis. Known as temps in the U.S., they’re called "freeters" in Japan.
"Companies are reluctant to hire full time and are making fewer full-time
offers," Gross says. Part-timers fill labor shortages, cost less and pay taxes
toward the pension system.
Japan’s efforts to confront the effects of an aging and shrinking workforce
offer a preview of the issues that will face both Western European and North
American businesses as baby boomers begin to retire, says Ken Goldstein, an
economist with the Conference Board.
The shortage of talent may be ameliorated by the recent legislation,
Goldstein says, but it does not solve the long-term problem that low birth rates
pose to companies.
"The bill delays judgment day, but at some point they’ll have to do more with
less," he says.
—Jeremy Smerd