12 Questions to Measure Employee Engagement
Do your opinions seem to count? Does the mission/purpose of your company make you feel your job is important? Have you had opportunities at work to learn and grow?
ive
years ago, The Gallup Organization began creating a feedback system for
employers that would identify and measure elements of worker engagement most
tied to the bottom line--things such as sales growth, productivity and customer
loyalty.
After hundreds of focus groups and thousands of interviews
with employees in a variety of industries, Gallup came up with the Q12, a
12-question survey that identifies strong feelings of employee engagement.
Results from the survey show a strong correlation between high scores and
superior job performance. Here are those 12 questions:
Do you know what is expected of you at work?
Do you have the materials and equipment you
need to do your work right?
At work, do you have the opportunity to do
what you do best every day?
In the last seven days, have you received
recognition or praise for doing good work?
Does your supervisor, or someone at work, seem
to care about you as a person?
Is there someone at work who encourages your
development?
At work, do your opinions seem to count?
Does the mission/purpose of your company make
you feel your job is important?
Are your associates (fellow employees)
committed to doing quality work?
Do you have a best friend at work?
In the last six months, has someone at work
talked to you about your progress?
In the last year, have you had opportunities
at work to learn and grow?
Reprinted with permission. Copyright 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved. Gallup and Q12 are registered trademarks of The Gallup Organization.
Workforce Management Online, October 2003
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