I am not sure of a foolproof solution for this subjective matter, but there are critical factors impacting as per your organization. Q12 Gallup I have seen, can be near to real business focus. How it measures up to real time difference, they will be able to comment better. But again it is...
With or without the disability, these kind of cases does not reflect right on the organization culture and kind of people working there (specially true, if the organization is trying to go global). But these cases tend to be complicated and do get overblown attention at times.
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