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August 22, 2007
Vol 1  No 4

 
 
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TRAINING TOPICS

Grouped by topics, here are hundreds of articles, policies, and assessments in the Workforce Management Research Center.

Basic Skills Training
Behavioral Training
Employee Career Development
Training Technology

Connect with other human resource professionals in the Workforce Management Community Center. Exchange ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.

Training & Organizational Development

VENDOR DIRECTORIES

Find the vendor you need. Browse or search by keyword through product and service listings:

Behavioral/Interpersonal Skills
Career Development
Computer Skills Training
Computer, Internet, Intranet-based
Conference/Meeting Sites
Consultants/Trainers
Culture and Language
Executive/Professional Education
HR Education Programs
Leadership Training
Presentation Equipment and Tools
Sexual Harassment
Training Management Software





EXCLUSIVE WEBCAST

Consumer Health Care: What Mistakes
NOT to Make!

September 18, 2007
2:00 pm ET

Come hear why some companies can do so well and what mistakes others have made that resulted in less than optimal results. Find out why you also need to pay attention to this trend and not dismiss it as a passing phase in the evolution of health care in the U.S.

Register today!

 






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Visit WorkforceHRjobs.com to find new HR career opportunities in companies where HR provides a track for growth and advancement. Whether you're a top executive or a recent graduate, we have hundreds of HR jobs to choose from. Isn't it time to take charge of your HR career?

 

FACE-TO-FACE TRAINING
Counter Intuition at FedEx Kinko's

The business services company needs to bolster its customer service scores, and so is mandating in-person training classes for all employees. They are meant to underscore the importance of personal interaction when serving store clients.

Read more about how FedEx Kinko's is using training to improve its customer service.

Also:
Performance-Based Training Versus Content-Based Training: Which Provides the Greatest Return on Investment?
Dear Workforce: What Impact Does Career Development Exert on Employee Performance?
Dear Workforce: How Do We Build a Culture of Customer Service?
Results-Oriented Customer Service Training
LEADERSHIP DEVELOPMENT
BAE Systems Puts a Spin on Career Growth

The aerospace and defense company and its employees both make a significant commitment in this program. During a three-year period, participants agree to switch to a new job every year, taking on stretch assignments to learn the business.

Read more about how BAE Systems helps it employees grow in their jobs.

Also:
Developing Future Leaders
Dear Workforce: How Do We Use Performance Tools to Keep Employees Motivated?
NEWS AND EVENTS
Quick Takes

Pod People: Content will be delivered through a series of two-minute modules that focus on specific skill sets built around strengthening the company's brand.
Click here to read more.


Managers Eye Pay and Perks, Ignore Training: In a survey of European employers, only 36 percent considered themselves responsible for making sure workers follow through on career development suggestions.
Click here to read more.

No Blighs Need Apply: The British Royal Navy and the Chartered Management Institute are teaming to turn sailors into groundbreaking leaders.
Click here to read more.

Logged In for Learning: Distance learning continues to come of age as a viable option for business professionals. Duke University, Johns Hopkins University and Stanford University are among the prestigious institutions to recently introduce online degree programs.
Click here to read more.
DISCUSSION
Showing Movies for Training Purposes

Posted in the Training & Organizational Development Forum:

A reader writes: "We are revamping some of our instructor-led classes and have a few movies in mind that demonstrate a point we are trying to make. How much of a movie can we show for training purposes before we need to purchase the umbrella license/pay royalties?"


Join the discussion.

OPTIMAS AWARD SUBMISSION DEADLINE EXTENDED!

The Workforce Management Optimas Awards recognize initiatives that create positive business results for organizations.

Being an Optimas Award winner means you gain well-deserved glory for your efforts, celebrate your company's successes and demonstrate the important role that sophisticated workforce management plays in business today.

To be considered for a 2008 Optimas Award
click here for our entry requirements or submit your initiative today!


The deadline for entry has been extended to
Friday, April 18, 2008.

METRICS
Skills Shortage
Top 10 jobs that employers are having difficulty filling, 27 countries, 2007
  1. Sales representatives
  2. Skilled manual trades
  3. Technicians (production/operations/engineering, maintenance)
  4. Engineers
  5. Accounting/finance staff
  6. Laborers
  7. Production operators
  8. Drivers
  9. Management/executives
  10. Machinists/machine operators
Note: Survey of 36,629 employers.
Source: Manpower
 
Skills Shortage
Percentage of HR executives and employees reporting reasons that top-performing employees leave the organization, 2006
  Top-performing Employees Employers
Pay 71% 45%
Promotion opportunity 33 68
Work/life balance 26 25
Stress 24 8
Career development 23 66
Health care benefits 22 0
Length of commute 18 4
Nature of work 18 8
Retirement benefits 17 2
Company culture 13 10
Relationship with supervisor/manager 8 31
Note: Survey of 262 large U.S. companies and 1,100 top-performing employees. Numbers don't total 100 percent because each respondent chose three reasons.
Source: Watson Wyatt Worldwide