Topics

Workforce is a multimedia publication that covers the intersection of people management and business strategy. Our content helps HR professionals approach their jobs from a more strategic, big-picture, business-results perspective.

Benefits

Mapping Out Maternity Leave

When I found out I was pregnant, I was elated. I couldn’t wait to tell friends, register for baby stuff I wouldn’t need, sign up for Amazon Prime diaper delivery, and start the so-called “nesting” phase. But then, anxiety about balancing…

Compensation

HR Administration

Legal

Philip A. Miscimarra Tapped By Trump to Lead NLRB

Outspoken National Labor Relations Board member Philip A. Miscimarra was named as acting chairman of the National Labor Relations Board by President Donald Trump. Miscimarra, who was named to the panel by President Barack Obama in 2013, is the board's lone…

Recruitment

Staffing Management

How Do Recruiting and Succession Strategy Fit Together?

How do we tie recruiting to fill new positions to development of a comprehensive succession strategy? People tend to talk about succession as a separate event from recruiting, but isn't there a connection between the two? We aren't far enough along on succession and the question has arisen in the context of our ongoing internal discussions. —We Have Needs, services/software, Amherst, Massachusetts

Technology

Training

Improving Customer Service

How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance. —Stepping Stones Sought, software/services, Hyderabad, India

Workplace Culture

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Events

Research