Overview

EG on the Move is one of the UK's leading fuel retail and convenience businesses, employing around 4,000 people across a growing network of locations. The company partners with some of the UK's biggest brands, including Starbucks, Greggs, Subway, Popeyes and Chaiiwala.

‍

As the business expanded, it needed a Workforce Management platform that could scale alongside it. With Workforce.com, EG on the Move consolidated labour management into a single platform, improving payroll accuracy to 99.8%, reducing manual administration and supporting continued growth.

The Challenge

Before Workforce.com, labour data was spread across multiple systems, leaving the team without a clear, real-time view of workforce performance. As reporting demands increased, existing processes became increasingly difficult to sustain.

‍

"Prior to that, we were having to pull reports from a number of different systems and manually manipulate that data using Excel and VLOOKUPs. It was a full-time job for somebody, and now it takes about two hours a week.”

- Donna Whitaker, Chief People Officer

‍

Alongside improving reporting, the business needed a workforce management platform that could be deployed quickly as new brands and locations joined the portfolio while giving managers greater visibility over labour, scheduling and payroll.

The Solution

Workforce.com gave EG on the Move the flexibility to configure and manage the platform internally, enabling rapid deployment as the business grew.

‍

"What stood out the most about Workforce was that the configuration of the system and the ownership of the back end of the system, a lot of that was in our control."

- Donna Whitaker

‍

That flexibility enabled the business to implement Workforce.com for its first newly acquired brand in just two weeks before confidently rolling it out across the wider organisation.

‍

"We configured the system and implemented it within two weeks. That gave us confidence when we rolled it out across the wider business that we could do it relatively quickly. So scalability and growth, big tick."

- Donna Whitaker

‍

Today, Workforce.com supports scheduling, time and attendance, payroll integration, reporting and team communications, giving managers real-time visibility across the business.

Results

Workforce.com has helped EG on the Move automate workforce operations, improve payroll accuracy and support continued growth.

Key Outcomes

• Reporting reduced from a full-time role to around two hours per week
• 99.8% payroll accuracy
• Initial rollout completed in just two weeks
• Workforce management scaled across 4,000 employees
• Improved visibility into labour costs and scheduling

‍

"The interface between the two has resulted in a very consistent payroll accuracy of 99.8%."

- Donna Whitaker

‍

Looking Ahead

As EG on the Move continues to expand its portfolio of brands and enter new markets, Workforce.com remains a trusted partner, providing the scalability and operational visibility needed to support future growth.

‍

"We have just acquired a business in France and the first thing we did was pick up the phone to Workforce, and that's been a fantastic experience which has made our lives so much better."

- Donna Whitaker, Chief People Officer