Overview

The Camberwell Arms is one of London's best-loved neighbourhood pubs and restaurants. Alongside its acclaimed food and drink offering, the business operates private dining, off-site events, and multiple hospitality teams, employing around 40 people.

As the business grew, managing people became increasingly complex. Its previous rota software covered scheduling, but HR processes, employee onboarding and employee records all sat outside the system, creating manual work and limiting visibility across the business.

When their existing provider increased prices, the team evaluated several alternatives and chose Workforce.com based on strong recommendations from other restaurant operators, its comprehensive functionality and intuitive user experience. 

Challenge

For years, The Camberwell Arms relied on a basic rota platform that handled scheduling but little else. HR processes, onboarding and employee records remained largely paper-based, creating unnecessary administration and limiting visibility across the business.

The team also needed a better way to manage a workforce spread across the restaurant, bar, private dining and off-site events.

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"We've got quite a lot of different aspects to the business... Workforce gives us an idea of where all the moving parts are when we're not all in at the same time."

- Vicky Chiriga, Operations Director

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When their existing provider announced a price increase, the team saw an opportunity to replace their rota software with a platform that could support the entire employee lifecycle.

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"The HR module in particular was a huge value add. Things like right-to-work checks, and having all the employee records centralised in one place. We'd gone from paper staff files, so being able to bolt all of that onto our rota software was brilliant."

- Vicky Chiriga, 

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Solution

The Camberwell Arms implemented Workforce.com to centralise scheduling, HR administration, onboarding, employee records, leave management and time & attendance in a single platform.

Managers now build rotas, onboard new employees, approve leave requests and maintain employee records, while employees can access schedules, request leave and manage their employment information through the mobile app.

Replacing the previous manual scheduling process immediately reduced the time managers spent building rotas.

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"I love being able to copy shifts over, or build shifts from a template, it's super quick. The staff have all been really positive about it too. No one has come to us asking “how do I do this” on my app, it's all been really straightforward."

- Vicky Chiriga

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The team introduced new functionality gradually, making implementation simple and allowing managers to adopt new processes at their own pace.

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