A devastating fire destroyed three of Malden’s buildings and displaced 1,400 employees. HR helped get the rebuilding process by creating a special center to keep the displaced employees informed and to retain them. The center was later used through two painful downsizings.
Articles by Brenda Sunoo
Kathy Skala, the HR director of Malden Mills, shares her insights about HR and working at Malden Mills.
How an online mediator might frame a discussion between disputants during the early stages of negotiations.
PPI designed a customer-service training program that included instructor-led training with mentors, Web-based self-study, and on-the-job practice.
The first step toward achievingexceptional standards is to assemble a first-class team ofcustomer-service-oriented managers and staff.
Customer satisfaction has dropped since 1994 in nearly every sector of the economy.
Knowing that its trial customers are seeking new information, Wild Oats Markets considers and treats its clientele as special “guests.”
Optimas 2001 – Innovation: New initiative at Fleishman-Hillard stresses innovative thinking and a long-term strategic view.
If you haven’t heard of – or considered – online mediation, here’s a list of Web sites that will give you an overview.
Cyberspace dispute resolution can defuse anger and save HR managers time, energy – and real-world lawsuits.