0 Comments

  1. Very well written – bots will be the primary interaction channel of the future and holds a lot of promise against current and traditional formats. The challenge is to make the interaction design more intuitive, demystify the tech / engineering side to bring it into more acceptance of the masses by displaying value, and increase utilization for business cases. The 24×7 self service and intelligent nature of the format is already being used for customer service, conversational commerce, health tech and education.

  2. No pain,no gain.The best thing,as rightly pointed in the article,is to be ready to endure the pain for a larger benefit.


Add a Comment

Your email address will not be published. Required fields are marked *

Comment *
Name *
Email *
Website